FAQs
How long does it take for my package to be delivered?
Once an order has been placed, we require a minimum of 48 hours for the order to be processed. Pls allow 3-5 business days for your package to be delivered to you (Nigeria). For all other international orders, we will require 5-7 business days for your package to be delivered. Pls note that PERIDOT is not responsible for any additional delays incurred while your package is being held at customs.
How do I track the status of my order?
While your order is being processed to be sent out, An email will be sent to you regarding the status of your order. It will include your tracking number if shipped internationally. Information about orders sent out for delivery in Nigeria will be sent to you by one of our customer experience specialists.
Do you ship internationally?
Yes , we ship worldwide.
Can I make any changes to my order now it has been placed?
Your order is processed as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realize that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact our PERIDOT Customer experience specialists as soon as possible, who will be happy to help you.
What do I do if a style is out of stock?
Pls contact one of our customer experience specialists by emailing us info@somethingperidot.com and someone will be able to assist with information about an item being discontinued or reordered.
SIZE AND CARE GUIDE
How do I know which size to order?
You can find our full size guide on our website which includes a size conversion chart and measurements per size.
How do I care for my Peridot Items?
Every item from PERIDOT is made with longevity in mind. It is important to us that your pieces last as long as they were designed to. We recommend dry cleaning your items for longetivity
RETURNS AND EXCHANGES
How do I make a return?
We accept returns for either an exchange or store credit within 5 days of you purchasing/receiving your item.
Unfortunately, we have a NO REFUND policy.
To be eligible for an exchange, your item must be unused with all PERIDOT garment tags still attached and in the same condition that you received it.
Sale items are considered to be final sale and cannot be exchanged or returned for store credit.
STORE EXPERIENCE / CONTACT
Where can I visit one of your stores?
Our online store locator lists all information about our flagship store and our stockists, along with their opening hours and contact details. We hope to see you soon!
Can I contact the store directly about my purchase or experience?
Yes, our stores are always happy to hear from you, so please get in touch. You can find all contact details in our Store Locator.